At CASELEVO, we pride ourselves on providing high-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations or needs, so we want to make the return process as simple as possible and save you a lot of hassle.

 

Return Policy:

 

If you are not satisfied with your purchase, we offer a simple and straightforward return policy. Please note that your item must meet the following requirements to be eligible for return:

 

1.Returns must be requested within 10 days of order delivery.

 

2.The item must be unused and in the same condition you received it, and must be in the original carrying bag and properly packaged in the box.

 

3.The buyer is responsible for all return costs.

 

4.Customized items (such as items with specific dimensions or printed logos) are not eligible for return.

 

Refunds:

 

Once we receive your returned item and confirm that it is in good condition and reusable, we will immediately refund you. Refunds will be issued to your original payment method or credit card within 20 days. If you do not receive your refund within the expected time, please contact us by email at [email protected].

 

Return Steps:

 

To request a return, please follow these simple steps:

 

Please contact our customer service representative by sending us an email stating the item you would like to return and the reason for the return.

Once approved by us, please place the item in its original packaging and seal the package securely.

Drop your package off at your local post office.

Please provide us with the tracking number of the returned item and we will process your refund after we receive the product.

We are committed to making every customer’s experience at caselvo a pleasant one and are committed to ensuring that you are satisfied with our products and services. If you have any questions or concerns about our return policy, please feel free to contact us. We are always happy to help you.