Frequently Asked Questions
Find answers to the most common questions about CASELEVO products, ordering, and shipping below.
Products & Customization
1. What materials are CASELEVO cases made from?
Our premium cases are crafted from genuine leather, high-quality silicone, and durable polycarbonate materials. Each material is carefully selected for protection, aesthetics, and longevity.
2. Can I personalize my phone case?
Yes! CASELEVO specializes in personalized phone cases. You can add custom names, initials, monograms, or choose from our curated design collection. Select your customization options on the product page before adding to cart.
3. Which iPhone models do you support?
We support all current and recent iPhone models including iPhone 16, 16 Pro, 16 Pro Max, iPhone 15 series, iPhone 14 series, iPhone 13 series, iPhone 12 series, and iPhone 11 series. Check individual product pages for specific model availability.
4. Will the case protect my phone from drops?
Yes. All CASELEVO cases feature raised edges around the camera and screen, shock-absorbing materials, and precise cutouts for full protection while maintaining a slim profile.
Orders & Payment
5. What currency are prices displayed in?
All prices on CASELEVO are displayed in USD (US Dollars).
6. What payment methods do you accept?
We accept PayPal, Google Pay, Apple Pay, and all major credit cards (Visa, Mastercard, American Express, Discover). All transactions are processed through secure, encrypted payment gateways.
7. Can I modify or cancel my order after placing it?
Since our cases are custom-made, we begin production shortly after your order is confirmed. Please contact us within 12 hours of placing your order at [email protected] if you need to make changes.
Shipping & Delivery
8. How much does shipping cost?
CASELEVO offers FREE worldwide shipping on all orders. No minimum purchase required.
9. How long will it take to receive my order?
Total delivery time is typically 10-20 business days, which includes 3-6 days for custom production and 7-14 days for shipping (varies by location). See our Shipping Policy for detailed estimates by region.
10. Do you ship internationally?
Yes! We ship to over 200 countries worldwide. International customers may be responsible for customs duties and import taxes upon delivery.
Returns & Warranty
11. What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us within 30 days of delivery for a refund or exchange. See our Returns & Refunds page for full details.
12. What if my case arrives damaged?
If your case arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We will send a free replacement at no additional cost.
Still Have Questions?
Can’t find what you’re looking for? Contact our customer service team at [email protected]. We typically respond within 24 hours.